Subscription & billing
Cancelling and refunds are different questions. This is what cancelling gives back, what it does not, and the cases where the law decides instead.
The default
In most cases, payments for Tildi Unfold are not refundable. When you cancel, the next charge never happens and the period you already paid for runs to its end, and the payment for that period stays paid. That is what the checkout terms mean by charges not being refunded.
The exception
Some places give buyers a legal right to a refund: a cooling-off period after purchase, or consumer protections that apply regardless of what a checkout page says. Where a right like that covers you, Tildi honours it.
Bank payments
If Stripe offers a bank-debit method at checkout, contact Tildi before opening a dispute with your bank. A merchant refund and a bank dispute are different processes, and the options and timing depend on the payment method and the law that applies to you.
Through Apple
When Unfold is bought through the App Store, Apple takes the payment and only Apple can return it. Refund requests go through Apple’s own process, not through Tildi.
Asking
Write in with the email on the account and the date of the charge. Those two facts are enough to find the payment; everything to do with money lives in Stripe, so nothing else needs to be attached.